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Our Business Development Services Department offers a highly structured process to help you achieve your maximum growth and profit potential.

RAL business development specialists support your goals with hands-on involvement, in-depth knowledge and unrivalled practical experience. We guide you through the process of strategic development, from your first meeting and along every step of the way…

Initial Consultation
At your initial consultation, you receive a comprehensive summary of your business improvement potential in terms of growth, profit and value.

Monthly Business Development Meetings
Your RAL specialist will use a SWOT analysis (Strength Weakness Opportunity Threat) to facilitate customized monthly business meetings to ensure the key processes in your business are systematized. This allows you to focus on the key elements within your business that need improvement, thereby enabling you to grow.

Strategic Planning Session
At your Strategic Planning Session, your RAL business development specialist takes you through a structured review of the strategic options for your business, illustrating the importance of systematizing your business.

Business Action Plan
Your Business Action Plan provides you with an action-oriented plan to which you can immediately relate. The Business Action Plan forms the basis for moving forward to the next stage.

Client Advisory Board
Your RAL specialist helps you create a Client Advisory Board and use tested systems to determine exactly what your customers want as well as what they consider to be frustrations when dealing with businesses in your industry.

Team Member Advisory Board
You receive specially designed protocols for working with your employees to develop a customer service plan that relates directly to the feedback obtained from your Client Advisory Board.

Business Process Audit
Your RAL specialist uses a system to analyze the processes that comprise your business and identify those that need to be redesigned in order to improve your business performance.

Financial Plan
A Financial Plan, complete with Key Performance Indicators, is set up by RAL and used to keep track of your progress, serving as “early warning signals” so that you can take corrective action when necessary.

Through the entire process, we focus on the 4 areas necessary to grow your business:
1. Increasing your number of customers
2. Increasing the number of times they deal with you
3. Increasing the dollar value of each sale
4. Increasing the effectiveness of each process in your business

Special attention is given to client satisfaction, as a study sponsored by a leading financial planning company found that a mere 5% increase in customer retention produces a 25% to 100% improvement in profit.


Call Gary Loewenstern at 215-628-8080,
or email GML@ral-cpa.com.